Most CX programs leave potential untapped.

“With this methodology I’m able to fulfill my goal to improve both the functional ánd emotional experience in our candidate, customer and employee journeys. Our consultants now know exactly where to make the difference for their candidates and clients. This gives them a great energy boost and even more purpose. It brings Randstad measurable results in increased satisfaction, NPS and profitability. After the start in Belgium, we are now in the middle of a global rollout.”

“The new CSAT monitor provides concrete justification of our investments and improvements. We began by monitoring the intake process and became aware that more and more organization departments automatically became enthusiastic and requested monitoring of their processes. In that sense, it’s “infectious” and inspiring to see the oil stain spreading throughout the organization.”

“The FTR program worked its way through the entire customer chain to find solutions for unnecessary customer contact. Besides a significant 25% decrease in contact volume over 3 years, an equally important legacy is the impassioned conveyance of all ins & outs surrounding Customer Experience management, the sparring partner for me as a manager and source of inspiration, always ready to take the next step. Thank you!”